Electricity complaints filed by Texas consumers increased for the second consecutive year and now stand at a four-year high, according to a new study.
Texans filed 5,508 electricity-related complaints or inquiries with the Public Utility Commission during this past year, a 2.6 percent increase from the previous year, according to the Texas Coalition for Affordable Power, a group of cities that buy electricity in the deregulated market for governmental use.
In percentage terms, the biggest single spike in complaints came from consumers faced with what’s known as a “switch-hold,” which retail electric providers can place on customer accounts if customers fall behind on payments or are accused of meter tampering. A customer living at a location with a switch-hold can’t buy electricity from another retail electric provider until the switch-hold is lifted. Switch-hold complaints jumped 54 percent last year compared to the previous year.