Power disconnections continue as customers wait on hold
By L.M. Sixel Updated: April 20, 2020
The Texas Public Utility Commission launched a program last month to help financially struggling residents pay electricity bills, but many consumers haven’t been able to get through to their providers and have had power disconnected.
Some residential customers are waiting up to three hours on the phone with their retail electric providers to request extra time to pay bills, commission Chairman DeAnn Walker said at the commission’s public meeting Friday. They’re not receiving calls after leaving messages and they’re being disconnected while waiting for a representative, she said.